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How 60win Handles Your Personal Data

At 60win, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, and how we…

Data collected with your consentStored on secured serversNo third-party sale of your dataAccess requests honoured within 30 daysIndia account holders covered
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60win How 60win Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how your data is handled, want to request a copy of the information we hold about you, or need to flag a concern, our privacy team is reachable through three channels. We aim to acknowledge all privacy-related requests within two business days and resolve them within thirty calendar days.

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Email Privacy Request

Send a written request to our privacy email address for data access, correction or deletion queries. Include your registered account email so we can verify your identity before processing.

Live Chat Support

Our live chat team is available around the clock and can escalate any data-related question directly to the privacy team on your behalf, with a reference number for tracking.

In-Account Help Centre

Log in and navigate to the Help Centre inside your account dashboard. Submit a privacy ticket there and we will respond within the committed window without requiring additional identity checks.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We combine technical safeguards with clear internal policies to make sure your personal data is treated consistently and responsibly.

Data We Collect

We collect your name, email address, date of birth, and payment references such as your UPI handle or Paytm-linked mobile number — only what is needed to open and operate your account.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which pages load fastest for India connections. You can manage cookie preferences in your browser settings at any time.

Account Security

Account access is protected by password hashing and optional two-factor verification. We never store your full UPI PIN or Paytm wallet password — those credentials stay with the payment provider.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You may request early deletion for data that is no longer legally required to be held.

Third-Party Sharing

We share data only with payment processors like PhonePe and UPI networks, identity verification partners, and regulatory bodies when legally required. We do not sell your personal data to advertisers or data brokers.

Requesting Changes

You have the right to access, correct or request deletion of your personal data. Submit your request via email or the in-account Help Centre and we will act within thirty days of confirming your identity.

Frequently Asked Privacy Questions

Below are the questions we hear most often from account holders in India about how their data is managed. If your question is not here, reach us through live chat or the Help Centre inside your account.

We collect your full name, email address, mobile number, date of birth and the payment references tied to your UPI or Paytm account. We gather only what is necessary to verify your identity and process transactions.

We share data only with payment processors such as PhonePe and UPI networks, identity verification services and regulators when legally required. Your data is never sold to advertisers, marketing companies or data brokers.

Send a data access request to our privacy email or submit one through the Help Centre inside your account. We will verify your identity and deliver a copy of your data within thirty calendar days.

Yes. Submit a deletion request through email or the Help Centre. We will erase data that is no longer required by law within thirty days. Some records may be retained where legal obligations require it.

We receive only a transaction reference and confirmation from UPI, Paytm or PhonePe — we never store your PIN, full account number or wallet password. Those credentials remain solely with the respective payment provider.

We use session cookies for login continuity and analytics cookies to improve page performance for India connections. You can accept, reject or manage individual cookie categories through your browser settings at any time.

We retain account data for the period required by applicable law after your account is closed, then delete it. You may request early deletion for any data not subject to a mandatory legal retention period.

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